Privacy Policy

1. Information we collect

Information you provide directly: your name, work email, company, phone number, and any details you include when you submit our contact form, request a demo, subscribe to our newsletter, or apply for a role.

Information collected automatically: standard web request data (IP address, browser and device type, pages visited, referring URL), and — only with your consent, as described in Section 4 — analytics and advertising identifiers via cookies.

Attribution data: when available, UTM parameters, referrer, and landing page associated with how you arrived at our site, used to understand which channels are effective.

2. How we use information

To respond to inquiries submitted through our contact form and to follow up about products, pricing, or a demo.

To operate, secure, and improve our website and products, including diagnosing technical issues.

To send product updates or marketing communications you've opted into, and to let you unsubscribe at any time.

To comply with legal obligations and to enforce our Terms of Service.

3. What we do not do

We do not sell your personal information.

We do not use content you submit through Xynora's products — prompts, documents, or outputs — to train shared or third-party AI models.

4. Cookies and similar technologies

We use strictly necessary cookies to operate the site (for example, remembering your theme and language preference) without requiring consent, as permitted under most data protection frameworks.

Analytics and marketing cookies are only set after you provide consent through our cookie banner. You can change your preferences at any time — see the cookie preferences control available in the site footer or banner.

5. Data sharing

We share information with service providers who help us operate our website and business (for example, hosting, email delivery, and analytics providers), bound by confidentiality and data protection obligations.

We may disclose information if required by law, or to protect the rights, property, or safety of Xynora, our users, or others.

We do not share your information with third parties for their own independent marketing purposes without your consent.

6. Data retention

We retain contact form submissions and related communication history for as long as reasonably necessary to respond to your inquiry and maintain business records, and delete or anonymize it thereafter unless a longer period is required by law.

Retention settings for data processed within Xynora's products (conversations, documents, logs) are configurable by your organization's administrator, as described in your service agreement.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

To exercise these rights, contact us at privacy@xynora.in. We will respond within the timeframe required by applicable law.

8. International data transfers

Xynora may process information in countries other than your own. Where required, we rely on appropriate safeguards for international transfers, consistent with applicable data protection law.

9. Security

We use technical and organizational measures — including encryption in transit and at rest, and access controls — designed to protect information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "last updated" date above, and where appropriate, additional notice will be provided.

11. Contact us

Questions about this Privacy Policy can be sent to privacy@xynora.in.